Refund Policy

Refund Policy

Effective Date: 26th November, 2025
Last Updated:14th October, 2026

Now Forward Consulting provides professional services tailored to each client's needs. Because our work often involves dedicated time, preparation, and customised deliverables, refunds are handled according to the following policy.

1. Discovery Calls

Discovery calls are provided free of charge. No refund is applicable.

2. Booked Sessions

Cancellations made more than 48 hours before a booked session are eligible for a full refund or credit.

Cancellations made within 48 hours of the scheduled session are non-refundable. However, the session may be rescheduled once, subject to availability.

3. Consulting Engagements

Refunds are generally unavailable once work on an engagement has begun.

If you are dissatisfied with a delivered service, please contact us within 14 days of delivery. We will work in good faith with you to understand your concerns and seek a reasonable resolution.

Any specific refund or cancellation terms agreed upon in a separate engagement agreement will also apply.

4. Digital Products

Digital products are non-refundable once downloaded, except where a refund is required by applicable law or expressly stated otherwise.

5. How to Request a Refund

To request a refund or discuss a concern about a service, contact us at:

Now Forward Consulting
Email: [Insert Refund Contact Email]

Please include your name, the service or product purchased, the payment date, and the reason for your request.

We aim to respond to refund enquiries within 5 business days.

6. Policy Updates

We may update this Refund Policy when necessary. Any revisions will be published on our website with an updated effective date.

This Refund Policy is a working draft and should be reviewed by a qualified attorney before publication to ensure compliance with applicable consumer protection laws.